Electronics

RCA 4 LINE PHONE - 25404RE3
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Average customer rating:

Not for Business Use!
important points not addressed
Pick up any line, any time phone
Silliest Design I've ever seen on a Small Business phone

RCA 4-Line System Phone with Caller ID

Manufacturer: RCA
ProductGroup: CE
Binding: Electronics

Office Electronics | Refurbished & Used | Special Features | Electronics Features | Electronics

Phones | Refurbished & Used | Special Features | Electronics Features | Electronics

Product Description

Versatile, Functional, Convenient in a Great RCA SOHO Telephone! RCA included all of the functionality that you need in your Small/Home Office in this business phone! The phone will handle up to four separate phone lines (each with distinctive rings and line-in-use indicators) and is expandable up to 16 separate stations. Enjoy hands-free dialing and auto-transfer to the handset with the full-performance speakerphone. Don't miss that important business discussion because you were on the phone with someone else. With Call-Waiting Caller ID you will know who is calling even if you're on the phone with another caller! The large, easy-to-read LCD display provides quick reference for the clock time and day, number dialed, memory verification, call timer and memo. For added versatility, the data port provides connection for a fax, modem or answerer with line selector. Maximize the functionality that your phone provides your small/home office with this RCA Business Phone!

Customer Reviews:

Not for Business Use!.......2006-12-12

RCA advertises this phone for small businesses. It's not working for us!! We bought one 4-line with answering machine, two 4-line without answering machine, and one handset. The chief complaints are:

The answering machine is on the receptionist's phone. Once she picks up one line on that phone, the answering machine will not pick up any other line that rings. That's precisely why we need an answering machine!!

Following RCA instructions, we "registered" the handset to the receptionist's phone. RCA doesn't tell you that registering the handset to a particular base precludes using that base and the handset at the same time. For example, if the receptionist is on any line, no one can use the handset, even though it's a 4-line phone system.

We contacted RCA's customer service about how to fix these issues. The representative (located who knows where) responded to both with, "You can't."

important points not addressed.......2006-10-12

We purcahsed the newer versions of this phone - 25414 and 25415. the 25415 has the answering system inside. The 25414 is its sister phone for our other room in the home office. Certain things have apparently been addressed since the version listed such as multi line use at the same time. Others have not. Privacy speaking still must be manually set or other people can pick up the line and listen in.

Our beef with this phone system is a) the customer service as noted doesn't have a clue about the product, and b) when I am on 25415 and calls come in, the answering system will not pick up no matter how many rings. We have been unsuccessful in getting the intercom to work either. Proper ID codes were set up as directed in the manual on the phone, but still no intercom. Customer service unable to assist. Said the phone was defective, but a return with a new phone resulted in the same issues.

Pros: the phone does have remote access to the voice mail, which works fine. We have 3 lines, and that all works fine. Additionally, if someone is on the 25414 phone, the incoming calls will go to voicemail if unable to answer after the designated rings. We are also able to be on both lines at the same time and still receive calls on the 3rd line, which is a feature rarely utilized.

We don't really require much more than that, but the issues with this phone suggests that RCA needs to do more in improvements to satisfy it's target market.

Pick up any line, any time phone.......2006-02-10

I just purchased 5 of the 25403 GE-RCA Phones, and I tried getting customer service on the following issue:
When anyone is on any line, you can just pick it up and listen in, is this normal?

I just put down the phone with your customer service, and I must say: 1) or the person on the phone has no idea how this thing works 2) or this product is outdated and sucks.
Explain to me if EVER saw a phone (never mind a business phone) that you can just pickup any line that is IN USE? I used older models and lower brands before, never in my life have I heard such a thing!
The guy tells me that there's a Privacy button on the phone that I can use, well thanks, this Privacy thing is just like any other DND (Do Not Disturb) button on any other phone out there, you cannot receive any other calls while you're in that mode, and you have to set this button every time you make a phone call and you don't want anyone to be able to pickup or listen in, is this for REAL???
Anybody out there that DOES know anything about this, or is there any help available to return these phones???

Silliest Design I've ever seen on a Small Business phone.......2006-01-18

Phone looks nice and has a clean ergonomic design. The sound quality is good. OK - That's it. That's all I can say positive about the phone.

I purchased a base station and remote phones to use for my Home Office and the remainder of my home. I bought this to replace a phone that was about 5 years old that had served me well but was degrading in sound quality. The way I've always used the phone is, my home line is Line 1 and my BUSINESS line is Line 2. I used the business line (Line 2) all day long and my wife and kid use the home line (Line 1) all day long. We could interchange handsets or use the base for either Line 1 or Line 2. I assumed that any multi-line BUSINESS phone developed in the last 20 years would allow the same. Not this RCA Phone!

Get this... You can only use 1 phone at a time, despite having multiple phone lines. You can use the base station OR a handset. You can NEVER use Line 1 and Line 2 at the same time on separate phones! If you attempt to use a handset while on the base for example, it states, "Base in Use". Was this designed in the 1970s?

I couldn't believe that the phones would work this way, so I called their Customer Service line. The gentleman said, "Just think of your handsets as an extension of the base. You wouldn't have 2 people on the base at the same time would you?" He thought this made sense. He suggested that I just buy another Base phone for every handset I wanted to put throughout my house! That made sense to him too.

Please - If you plan to be an Engineer or if you plan to go in to Marketing, do not go in to phone design or marketing if the RCA phone design makes sense to you. This is not a practical phone to use unless you will NEVER have more 1 person in your house or office AND you will never have to quickly switch from your base to your handset... remember, they both can't be on the same line at the same time.

Average customer rating:

RCA 4 LINE PHONE - 25404RE3

Manufacturer: THOMSON CONSUMER ELECTRONICS I
ProductGroup: CE
Binding: Kitchen

Office Electronics | Refurbished & Used | Special Features | Electronics Features | Electronics

Phones | Refurbished & Used | Special Features | Electronics Features | Electronics

Thomson Consumer Electronics | Brands | Electronics Features | Electronics
Product Features:

1-year LMW
Silvertone
Made in China
four lines with distinctive rings for each
expandable to 16 stations

ASIN: B0009RLX6E

Product Description

Meet the multi-line demands of a small office with RCA's 25404RE3 four-line corded phone. It handles up to four separate phone lines, is expandable to 16 stations, and provides auxiliary lines for your fax machine, modem, or answering machine. Call Waiting Caller ID identifies and stores up to 99 incoming callers, and a 16-number instant access memory lets you call frequently dialed numbers at the touch of a button. Measures approximately 7-3/4" x 6" x 9-1/2". Caller ID, Call Waiting ID, and voicemail are only compatible with subscribed service. Contact your local telephone company for details and costs. * 1-year LMW. * Silvertone. * Made in China. * four lines with distinctive rings for each * expandable to 16 stations * 99 name/number Call Waiting/Caller ID memory * Caller ID/Call Waiting ID display with dial-back function * 16-number instant-access memory * speakerphone with volume control and hands-free dialing * 110-number memory * one-touch redial * line-switchable data port * backlit LCD display with brightness control * handset volume control * nine-step ringer control * auto transfer to handset * call conferencing * call transfer * dial in base * do not disturb * flash * hold * intercom * mute * line status LED indicator * pause/programmable pause * Caller ID automatic date/time set * Caller ID clock/calendar * trilingual message display in Spanish, French, and English * hearing aid compatible * headset jack * AC adapter Model: 25404RE3

Electronics:

Electronics