Visioneer xdm2625d-wu Documate 262 48-BIT Adf Duplex

Product Description:
Visioneer (xdm2625d-wu) The Xerox DocuMate 262 Color Duplex Sheetfed Scanner & Automatic Document Fe

Average customer rating:

A gem, not a flawless gem, but a gem
Unfortunate piece of frustrating junk...until the new scanner came

Visioneer xdm2625d-wu Documate 262 48-BIT Adf Duplex

Manufacturer: Visioneer
ProductGroup: CE
Binding: Electronics

Office Electronics | Refurbished & Used | Special Features | Electronics Features | Electronics

Visioneer | Brands | Electronics Features | Electronics
Product Features:

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The Xerox DocuMate 262 Color Duplex Sheetfed Scanner & Automatic Document Feeder (ADF) for Windows/W

ASIN: B00077IMXI

Product Description

There's a lot to like about the DocuMate 262 - the faster, better, easier-to-use workgroup scanner solution. 30% faster than the leading brand workgroup scanner in duplex mode, the DocuMate 262 is the price and performance leader in its category. It also includes a powerful suite of applications that improve image quality, OCR accuracy, and document management. And its revolutionary One Touch scanning and small compact size make it easy to use on any desktop or in any department.The DocuMate 262 quickly handles many different tasks at hand - right at the desktop. It has a 50-page automatic document feeder that scans up to 66 images per minute using dual CCDs - doubling your speed and productivity for two-sided documents.The DocuMate 262's powerful software, robust functionality, and hardware specifications deliver the speed and quality you would expect from a more expensive scanner. A searchable PDF feature lets you send, copy, paste, re-use, and highlight text while maintaining the integrity of the original document image.

Customer Reviews:

A gem, not a flawless gem, but a gem.......2007-04-01

I have had this scanner for about a year. I've scanned over 20,000 pages (it counts for you). It has had some quirks, but rarely jams even with odd sizes. It scans the smallest receipts even (even smaller than its rated minimum spec, smaller than a business card), once you figure out where the tab is that senses the paper in the feed. It scans at the rated speed for me, really nice.

The quirks are more software related than hardware. For example, if there is a misfeed, again which is really rare, but when it does happen, sometimes the paperport program freezes, locking up my whole computer and I have to reboot the scanner to get it going again. Another software quirk that has been corrected: It has this great feature to autocrop to actual page sizes, which is very efficient to use because saved file size is directly related to scan dimensions. But when I first got it, this feature had a bug, so that it would only autocrop the first page of a batch; the following pages were not cropped, which made the feature nearly useless for multipage docs. This has been beautifully corrected with a driver update; now you can autocrop a batch of off-sized pages, whether they are all the same off-size, or all different sized. Super.

There is a lot of software that comes with this scanner, and none of it is the latest. In fact, the scanner has been out a couple of years, and I think it's still shipping with the same software as before, and it was not the latest when the scanner was first released. Some of the software is redundant, and some of it seems to have a high learning curve, and there is not really any guidance as to why you would use certain programs rather than others. Trial and error with them is frustrating. That being said, the software that I use the most with it, Paperport9, works beautifully and suits my needs. I scan everything to directly to searchable pdfs, occasionally move docs to MS Word for editing, and this one little machine has changed my whole approach to document handling. It's pretty small, and I keep it right on my desk in easy reach. The first place every single sheet of paper goes is in into the scanner, and is scanned directly to the computer "folder" where it belongs. I love it.

I'm looking now for a second one so I can do off site scanning. I thought maybe this model would cost less now and/or there would be a better one out. But I've looked hard and this is still the best choice in this price range, even though the street price seems to have actually gone up! What other piece of office electronic equipment has actually increased in price for the same model in the last 2 years? I guess I'm not the only who likes it.

I was glad see the prior reviewer returned his scanner and updated the review positively after receiving a replacement scanner. Looks like he got a lemon, but all is fine now.

Unfortunate piece of frustrating junk...until the new scanner came.......2006-04-28

It worked for a little while with only one paper jam per 3 scans. Now it is almost every single scan when a piece of paper jams. There is no rhyme or reason behind the paper jams (or at least I can find no pattern). I called Customer Support (which is only open until 4 PM PT) and they suggested replacing the Snap-In pad module and updating to the latest drivers. Done and done. No change. Now I need to go through the process of returning the scanner.

When it worked, it was amazing. The problem has always been that I cannot leave the scanner alone due to the high potential of paper jams. Also, when the paper jams occur, the scanner easily feeds all the papers waiting to be scanned through the scanner. Why can it not do that the first, second, third or tenth time, and have the paper scanned and not jammed?

Also, it appears that the Kofax software is simply trial software. Why include such a nice product without stating it is trial software? Why include it at all?

Lastly, and maybe the most frustrating, when paper jams, there is no way to recover the pages which have already been scanned; consequently, the entire scan needs to be redone--but of course, it will result in a paper jam 100% of the time. Yes, when the scanner jams once, it will jam again with the same papers to be scanned 100% of the time, no matter how many ways I change the way the paper is scanned.

I will return to this review when the return process is over and update it.

OK, it is May 16, 2006 and I have gone through the process of returning my scanner and getting a new one from Xerox. I change my mind and give this product 5 STARS!

So I told you I would be back to review this item after returning it and seeing how the new DM262 works.

I went to a UPS Store and had them pack and ship the scanner. It was received by Xerox on a Wednesday and I received back a new scanner (they do not have any refurbished models for this scanner, Customer Service said) on Friday of the same week. Amazingly fast.

The new scanner has no problems scanning. In fact, I missed taking out a staple from one stack of papers and an error was registered with the scanner, but it just kept scanning and pushing through the papers. In about 30-40 minutes of scanning (that is, me loading and unloading the scanner and the scanner scanning), I scanned more than 1,000 pages.

Also, I called Customer Service and they told me that the Kofax Software is not the trial--it is the full product and will not expire.

Every time I have called Customer Service, they have been respectful and helpful.

For all the above, I have changed my mind on the DM262 scanner.

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